Before You Order
Are your product photos an accurate representation?
Every effort is made to present each piece as accurately as possible. Because jewelry is photographed under professional lighting and viewed on different screens, slight variations in color, size, or finish may occur.
Do you restock sold-out pieces?
Some pieces may return, while others are released only once. If a favorite becomes unavailable, we recommend checking back periodically or contacting Customer Care for availability.
Can I send an order as a gift?
Absolutely. Jewelry naturally makes a thoughtful gift. If you're sending directly to someone special, simply enter their shipping address during checkout.
Can I cancel or change my order?
Eligible orders may be canceled within 24 hours of purchase through your LANXI account.
If you need to change an order or shipping address, please contact Customer Care as soon as possible. While we'll always do our best to help, changes cannot be guaranteed once an order has entered fulfillment.
Orders and Payments
What payment methods do you accept?
We accept all major credit and debit cards, along with the payment methods displayed during checkout, including Shop Pay and other supported digital wallets where available.
When will I be charged?
Payment is authorized and processed when your order is placed.
Can I apply a discount after placing an order?
Promotional codes must be applied during checkout and cannot typically be added once an order has been submitted.
Products
What materials do you use?
Material information is listed on every product page. Depending on the collection, pieces may feature sterling silver, gold plating, stainless steel, natural gemstones, pearls, or other thoughtfully selected materials.
Is your jewelry hypoallergenic?
Many of our pieces are designed with comfort in mind and use materials that are generally well tolerated. Because individual sensitivities vary, we recommend reviewing the materials listed on each product page if you have known metal allergies.
Will my jewelry tarnish?
Different materials respond differently to time, wear, moisture, and exposure to everyday products. Proper storage and routine care can help preserve your piece over time. For material-specific recommendations, visit Jewelry Care.
How do I choose the right size?
Where sizing applies, measurements and guidance are provided on the product page. If you're between sizes or unsure, Customer Care is always happy to help.
Shipping and Delivery
Do you ship internationally?
LANXI currently ships to addresses within the United States only. Expedited shipping is not currently available.
Can I cancel my order?
Eligible orders may be canceled within 24 hours of purchase through your LANXI account. After this window has passed, an order may already have entered fulfillment and can no longer be canceled.
What is your return policy?
Eligible items may be returned within 30 days of delivery, provided they meet our return conditions. Standard return shipping is the responsibility of the customer. If an item arrives damaged, defective, or incorrect, please contact Customer Care so we can assist you. Visit our Returns page for complete details or to begin an eligible return.
How can I track my order?
As soon as your order ships, you'll receive a confirmation email with tracking information. You can also visit our Track Order page at any time.
Didn't find what you were looking for?
Our Customer Care team is always happy to help.
Good to Know
A few things worth knowing before and after you choose a piece.