What to Expect
A straightforward guide to our return policy.
Return Eligibility
If something isn't quite right, we're here to help.
Eligible items may be returned within 30 days of delivery, provided they are unworn, unaltered, undamaged, and returned in their original packaging.
To begin an eligible return, sign in to your LANXI account and select the order containing the piece you'd like to return.
Return Window
Return requests must be submitted within 30 days of delivery.
Once your return has been approved, please ship it back within 14 days to help ensure timely processing.
Condition Requirements
Returned items should be:
Unworn
Unaltered
Undamaged
Returned in their original packaging
Returns that arrive showing signs of wear or missing original packaging may not qualify for a full refund.
Exchanges
We don't currently process direct exchanges. If you'd prefer a different piece or variation, you may return an eligible item and place a new order.
Customer Care is happy to assist if you have questions before beginning your return.
Refunds
Once your return has been received and inspected, approved refunds are issued to your original payment method.
Please allow 5–7 business days for processing after your return has been approved. Your financial institution may require additional time before the refund appears in your account.
Return Shipping
For returns resulting from a change of mind or other non-quality-related reasons, return shipping costs are the responsibility of the customer.
If your item arrives damaged, defective, or incorrect, LANXI will cover the applicable return shipping costs. Please contact Customer Care before sending the item back so we can assist you.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact Customer Care as soon as possible with your order number and photos of the item so we can resolve the issue promptly.
Final Sale Items
Items specifically identified as Final Sale at the time of purchase are not eligible for return.
Promotional pricing or the use of a discount code does not by itself make an item final sale unless otherwise stated.
Questions About Returns
If you're unsure whether your item qualifies for a return or exchange, our Customer Care team is happy to help before you begin the process.
Start a Return
Need to return an eligible item? Sign in to your LANXI account, open your order, and select the option to request a return. We'll guide you through the next steps.